s9geam is committed to protecting the personal data of every registered player. This Privacy Policy explains in plain, clear terms what information s9geam collects when you use our platform, why we collect it, how it is stored and protected, and what rights you have over your own data — including the right to access, correct, or delete it.
Privacy at a Glance
Six core areas of data privacy that s9geam handles on behalf of every Pakistani player registered on the platform.
Registration details, KYC identity documents, payment transaction records, device and IP data, and behavioural usage data gathered while you are logged into s9geam.
To operate your account, process PKR deposits and withdrawals, comply with AML and KYC regulations, prevent fraud, personalise your experience, and keep s9geam secure.
256-bit SSL encryption in transit, AES-256 encryption at rest, access controls restricted to authorised personnel, regular security audits, and segregated data storage architecture.
Payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), our licensed fraud and AML screening partners, and regulatory authorities where legally required. Never sold to third-party marketers.
You have the right to access, correct, export, restrict the processing of, and request deletion of your personal data at any time, subject to s9geam's regulatory retention obligations.
s9geam uses strictly necessary cookies, session cookies, and optional analytics cookies. You can manage your cookie preferences at any time via your browser settings or the on-site cookie banner.
This Privacy Policy describes how s9geam ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal data belonging to users ("you", "your", "Player") of the s9geam platform at s9geam.net, including any associated mobile applications and subdomains.
s9geam takes its obligations as a data controller seriously. We are committed to full transparency regarding data processing activities and to giving every Pakistani player meaningful control over their personal information. This policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, which are incorporated herein by reference.
By creating a s9geam account, depositing funds, placing a bet, or otherwise using the Platform, you confirm that you have read and understood this Privacy Policy and consent to the data processing activities described herein.
s9geam is the data controller for all personal data processed in connection with the operation of the Platform. As data controller, s9geam determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently in accordance with applicable data protection legislation.
s9geam operates under an internationally recognised gaming licence that imposes mandatory data protection obligations on licensed operators, including requirements for data minimisation, purpose limitation, storage limitation, and security of personal data. These obligations are fully reflected in this Privacy Policy.
s9geam collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect, and the context in which collection occurs, are set out in the table below.
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, gender | Registration & KYC verification |
| Contact Data | Mobile number, email address, city of residence | Registration |
| KYC Documents | CNIC photograph (front & back), proof of address, selfie | Identity verification process |
| Financial Data | JazzCash/EasyPaisa account number, bank account details, transaction history | Deposits, withdrawals, KYC |
| Technical Data | IP address, device type, OS, browser, session timestamps | Every platform visit |
| Behavioural Data | Games played, bet history, session duration, feature usage patterns | Active platform use |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support interactions |
| Marketing Preferences | Email/SMS opt-in status, promotion interaction history | Registration & account settings |
s9geam does not collect or retain full payment card numbers (PAN data). Where card payments are processed, this is handled exclusively by our PCI-DSS compliant payment processor partners, who process such data under their own privacy policies. s9geam receives only transaction reference identifiers and confirmation data.
s9geam processes your personal data strictly for the following defined purposes. We do not use your data for any purpose incompatible with those listed below without first obtaining your explicit consent or establishing a new lawful basis.
Every personal data processing activity carried out by s9geam relies on one or more of the following legal bases:
s9geam does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Your data is shared only in the following defined circumstances and with the following categories of recipients:
Transaction data is shared with payment processors including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank solely for the purpose of executing deposit and withdrawal transactions. These processors are bound by their own data protection obligations and by contractual data processing agreements with s9geam.
KYC document data may be processed by specialist identity verification service providers engaged by s9geam to perform automated document checks and biometric comparisons. Such providers process data as data processors acting under s9geam's instruction and under binding data processing agreements.
s9geam will disclose personal data to gaming regulatory authorities, financial intelligence units, or law enforcement agencies where required to do so by applicable law, court order, or regulatory directive. s9geam will notify the Player of any such disclosure unless prohibited from doing so by law.
s9geam uses third-party fraud detection and AML screening platforms that process certain Player data (including device fingerprint data, transaction patterns, and sanctions list cross-referencing) as part of s9geam's compliance programme. These services operate as data processors under contractual obligation.
As s9geam operates under an international gaming licence, some personal data may be transferred to, stored, or processed in jurisdictions outside of Pakistan. In all cases where international data transfers occur, s9geam ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under its licensing jurisdiction's data protection framework.
Appropriate safeguards used by s9geam for international transfers include: contractual data transfer clauses (equivalent to standard contractual clauses) incorporated into agreements with all relevant third-party processors, and selection of processors in jurisdictions that maintain adequate data protection standards.
s9geam retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Regulatory / licensing obligation |
| KYC documents (CNIC, address proof) | Duration of account + 5 years post-closure | AML & licensing requirement |
| Transaction records | 7 years from transaction date | Financial regulatory requirement |
| Responsible gaming records | Duration of exclusion + 5 years | Regulatory obligation |
| Support communications | 3 years from last interaction | Legitimate interest (dispute resolution) |
| Marketing preferences | Until opt-out or account closure | Consent |
| Behavioural / analytics data | 24 months (aggregated thereafter) | Legitimate interest (product improvement) |
Following the expiry of the applicable retention period, s9geam will securely delete or anonymise personal data so that it can no longer be associated with any individual Player.
s9geam uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device when you visit a website. They serve several functions on the s9geam Platform:
You can manage non-essential cookie preferences at any time via your browser settings or through the cookie preference centre available on the s9geam Platform. Please note that disabling certain cookies may affect the functionality of some Platform features.
As a s9geam Player, you have the following rights with respect to your personal data. s9geam will respond to all rights requests within 30 calendar days of receipt. Requests can be submitted via live chat or to [email protected].
Request a copy of all personal data s9geam holds about you, along with information on how it is processed.
Request correction of any inaccurate or incomplete personal data. Some changes require re-verification.
Request deletion of your personal data where it is no longer necessary, subject to s9geam's legal retention obligations.
Request that s9geam restricts processing of your data while an accuracy dispute or objection is being resolved.
Request your personal data in a structured, machine-readable format for transfer to another controller where technically feasible.
Object to processing based on legitimate interests, including direct marketing. Marketing objections are actioned immediately.
s9geam implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
s9geam's services are strictly intended for individuals aged 21 years and above. s9geam does not knowingly collect, process, or retain personal data relating to persons under the age of 21. Age verification is conducted as part of the mandatory KYC process, which all Players must complete before withdrawal of funds is permitted.
Where s9geam discovers, whether through KYC verification or other means, that a registered account holder is under the age of 21, s9geam will immediately suspend the account, void all bets placed, return any deposited funds to the payment source, and permanently delete all personal data associated with the underage account, subject to any applicable regulatory reporting obligations that require limited retention.
s9geam may send promotional communications, including bonus offers, PSL cricket betting promotions, new game announcements, and seasonal promotions, to Players who have opted in to receive marketing communications at the time of registration or subsequently through account settings.
You may opt out of marketing communications at any time by:
Opt-out requests for marketing communications will be processed within 5 business days. Opting out of marketing will not affect transactional communications related to your account, such as deposit confirmations, withdrawal notifications, or KYC requests, which s9geam is required to send as part of service delivery.
Players who have applied a self-exclusion via s9geam's Responsible Gaming tools will be automatically removed from all marketing communication lists for the duration of their exclusion period.
The s9geam Platform may reference or link to third-party services, including game providers, sports data feed providers, and payment platforms. s9geam is not responsible for the privacy practices of these third-party services. Players who interact directly with third-party platforms do so under those platforms' own privacy policies, and s9geam encourages Players to review those policies before providing any personal data to third parties.
All third-party service providers with whom s9geam shares personal data for the purposes of delivering the s9geam service (as described in Section 5) are subject to contractual data processing obligations and are not considered independent data controllers for those processing activities.
s9geam reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or s9geam's data processing practices. Where a material change is made to this Policy — meaning a change that affects the nature, purposes, or legal basis of processing in a way that is significant to Players — s9geam will provide at least 14 days' advance notice via the Player's registered email address and an on-platform notification.
Minor changes — such as typographical corrections, clarifications of existing language, or updates to contact details — may be made without advance notice. The effective date displayed at the top of this Policy will be updated to reflect the date of the most recent revision. Continued use of the s9geam Platform following the effective date of any revised Privacy Policy constitutes the Player's acceptance of the updated terms.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about s9geam's data processing activities, please contact s9geam's Data Protection contact using the details below. All privacy-related requests will be acknowledged within 48 business hours and resolved within 30 calendar days.
For account security concerns — including suspected unauthorised access, password compromise, or suspicious transactions — please contact s9geam support immediately via live chat. Do not include your password in any written communication to s9geam. Visit our Responsible Gaming page for self-exclusion and account protection tools.
s9geam is built on transparency, secure PKR banking, and genuine respect for Pakistani players. Your data is protected — your gaming experience is waiting.